Frequently Asked Questions
Everything you need to know about your Cosabella order and our luxury collections.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Our Italian-designed lingerie is crafted to fit true to size, but we recommend measuring your bust and hips to ensure the perfect fit for our Curvy and Extended collections.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. For hygiene reasons, certain items like adhesive bras and final sale products are not eligible for return.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
How should I care for my Cosabella lingerie?
To maintain the integrity of our delicate Italian lace, we recommend hand washing in cold water with a mild detergent and laying flat to dry. Avoid machine washing and tumble drying to prevent damage.
Do you offer international shipping?
Yes, Cosabella ships to over 100 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at the time of checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.